Camp 'N Class RV Park

Hosted by A response from Camp 'N Class RV Park 09/11/2019 Thank you for sharing you review. We appreciate all reviews as it gives us a chance to address problems and better our service for others. We are saddened to hear you were so unhappy with your stay on the July long weekend. Our records show you stayed here 3 times prior with no complaints. Why would you return if you were so unhappy with the park? There is no need for us to justify why you didn't receive a refund for leaving early on a long weekend. Our records indicate there were multiple... Read More Thank you for sharing you review. We appreciate all reviews as it gives us a chance to address problems and better our service for others. We are saddened to hear you were so unhappy with your stay on the July long weekend. Our records show you stayed here 3 times prior with no complaints. Why would you return if you were so unhappy with the park? There is no need for us to justify why you didn't receive a refund for leaving early on a long weekend. Our records indicate there were multiple confirmations sent to your email address on file, which clearly state the cancellation policy. Perhaps it went to your junk mail. We are puzzled that are sites which are 30' x 60', could not accommodate your 21' Motor home to your satisfaction. We pride ourselves on being Big Rig friendly. We apologize that our 3' x 6' & 11' x 7' showers stalls were not big enough for you. I am almost certain they are bigger than a shower in most RV's, however, I will be sure to inform the owners of the complaint. Our WiFi is provided to our guests free of charge. It has strict usage policies and is monitored & controlled by a private company. Before one can even connect to our WiFi, they must agree to the usage policies which are clearly stated in the log in screen. We also inform you upon arrival that our WiFi is for basic use only. Which makes it difficult to address your complaint. Might I suggest that if you rely on having internet, it is best to invest in a private Hotspot for your RV. That is the only way to be certain that you will have a strong connection. There is a Good Sam team that visits us yearly to rate our park. They follow strict guidelines in order to give us our ratings. Our ratings don't come easy, and we work very hard to achieve such a high standard. Last but not least, we do not tolerate verbal abuse in our office. I take full responsibility for the outcome of this review. All of us here pride ourselves on great customer service, but please remember, people do not treat others poorly unless they are being treating poorly themselves. The three visits you made up to our office to complain were noted... Our team deserves the same respect that our guests expect from us. With that being said, we are very happy to hear you found another Good Sam park that can accommodate all your needs and we wish you all the best in your future travels. Sincerely, Christina Eklof Park manager Read Less