Overall, the reviews for Golden Water Aquatics demonstrate a split sentiment, with some customers experiencing exceptional service and satisfaction while others reported serious dissatisfaction related to unprofessionalism and discrimination. Several reviews highlight the team's effective communication, hard work, and impressive final results, particularly concerning pool installations. However, there is a notable complaint about unprofessional behavior, which casts a shadow on the overall experience for some clients.
Highlights
- Excellent communication and responsiveness from management
- Professional and hardworking crew
- High-quality final product and craftsmanship
- Knowledgeable staff able to troubleshoot effectively
- Trustworthiness and honesty of the business owner
- Great customer service experience leading to client satisfaction
- Positive feedback on backyard transformations
Considerations
- Serious complaint of unprofessional behavior and discrimination
- Frustration with shoddy workmanship reported by one user
- Some projects experienced delays
- Not every client felt respected, affecting overall sentiments
- Mixed experiences can lead to uncertainty about service
