The campsite generally receives high praise for its beautiful location by Ullswater, excellent facilities, and friendly staff, providing guests with a lovely outdoor experience. Many reviews highlight the variety of pitch options, cleanliness of the amenities, and good on-site food offerings. However, there is a notable complaint about the reception service and booking policies, where one guest experienced rudeness when trying to resolve an issue regarding their booking, which marred their experience. Overall, while most guests are very satisfied with their stays, the inconsistency in customer service is a concern that potential visitors should be aware of.